No Turnaround time given regarding faulty ATM

Hi<br> <br> I was at one the cash accepting ATM's and while I was depositing the money R1180, the machine rejected R50 of the R 1180 and HAULTED without any response until of the G4S security guards advised that i should go to the branch. One of the branch members called the call centre and they advised that they will look into it. WHAT IRRITATED ME THE MOST IS THAT, THEY SAID THEY COULD NOT PROVIDE ANY TURNAROUND TIME!!!!<br> I am going to need this money by Jan 2016 and if this is not resolved I am taking legal action and contacting the ombudsman. My case number that they provided me with is: ***5.<br> <br>