No token keyring replacement follow up (as promised)

So Capitec got round to phoning me, as I'm in London about getting me a token keyring. Much appreciated that you made the call. They said that someone in another department would need to phone me and get my address details. But literally nothing has happened since. I have bills to pay and I cannot log into my app - as I cannot receive SMSs.

Can someone please action this. I've been waiting to resolve this since 12th March.