1 reviews | Active since Nov 2012
No to disabled people
I lost my Capitec card and wanted to order another by phone. I was told the only way to order another card is to visit a branch. I am disabled and this is very inconvenient. Every other bank allows a person to order new cards via the Internet or phone, except Capitec. Now I want to just close my account, but once again I was told it can only be done in the branch.
Capitec simply is SO FAR behind the other banks.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank