1 reviews | Active since Mar 2018
No surprise
With NPS score in a negative, its a damn shame I am still with this bank.
No notification to say the banking app is offline for iPhone users, then to call in to a non toll free number only to get through to 3 people to trouble shoot with me AGAIN after I have already done it my side, to then get through the 4th time and the lady telling me its an iPhone issue.
How the other 3 didn't know the story tells me its broken telephone, but I can understand the **** those guys have to go through in the contact center thou. Treat your staff right and be transparent, but also and most importantly keep your loyal clients happy and in the know.
Its COVID do you think I want to go to an ATM just to check my balances etc? I am even going to say "please" sort this out.
What a **** show man!
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Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank