wW
wolfgangangels W
1 reviews | Active since Nov 2013
12 Sept 2019, 10:43
No support from Capitec in a case of *****
I am abroad and I realized some ***** with the data of my Capitec creditcard. Immediately after realizing it I wrote a e-mail to ClientCare@capitec, askig for support. Nothing happens, but for me it is a serious problem. So I wrote another e-mail. Again nothing happens (Capitec procedure is getting an acknowledge and a reaction within 24 hours) So I wrote a comment on Capitec Facebook and again?? NOTHING
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Replies (2)
Capitec Bank's replyOfficial
12 Sept 2019, 11:08I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply12 Sept 2019, 11:08
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
19 Sept 2019, 10:35I sincerely apologise for the inconveniences caused to you. The matter has been resolved. Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply19 Sept 2019, 10:35
Official
I sincerely apologise for the inconveniences caused to you. The matter has been resolved. Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank