No support from Capitec

I deposited money at the Highland Mews branch in Witbank around the 12th of June. The power went off during the deposit and we did not know how much money was inside the drop safe last time I checked it was about R8700. They contacted the drop safe company and advised me it would take 11 days. I still have not received feedback. I phoned but no luck. I just visited the branch and no one seems to be able to help. I need to pay salarys.