No statements or communication but money keeps getting debited

<p>I took out loans with Capitec in 2012. I went through a rough patch and could not pay and they sent someone to organise a payment plan with me of which i agreed to and have been paying for the past 2 years.</p> <p>However everytime I call Capitec to find out what my balance is I get sent to Vertex solutions whom I asume are their debt collection arm.</p> <p>Vertex solutions nevr know how much my balance is everytime I call, I get excuses like "This account is in another deptand I have no access to it.</p> <p>Today I get a call from an Andre who claims hes from capitec and he has some docs to sign, this agreement was already in place and now they want me to sign more documents acknowledging that they can take money from account.</p> <p>i do not understand how they cant know how much i owe, how many more terms/payments there is to go and why they making me sign a deduction agreement 2 years into me paying them </p>