NO STATEMENT FOR 2 YEARS AND BRANCH CANT HELP!!!

i am very shocked in the service my husband and i received from Capitec,we went to Festival mall branch to settle a loan account and the branch told us they cannot help us because we are under debt review and the collections department dont work on a saturday,they gave us a number to call we called the number and sent an email to ccsdebtreview email and the query was assigned to Celeste williams ***,she keeps on sending us an email without attachment after waiting for 5 days ,<br> <br> we keep on sending her emails that the email sent does not have an attachment but there is no reply<br> <br> Considering the fact that we didn't receive any statements for the last 2 years this service is disgusting and if it is not resolved within 2 days ,we will go straight to ombudsman because we are entitled to the statement as clients from creditors<br> <br> We just want statements and a settlement quote<br> <br> We are very dissapointed and disgusted because the branch is also VERY USELESS they tell you straight you must call the number we cant help<br> <br> <br> <br>