No Skill On Products!

I am extremely disappointed with the lack of urgency and skill I've received regarding my credit card. I have a visa application pending awaiting a valid travel insurance document - which apparently I cannot get from my bank! I've been to 2 branches, they've sent countless emails, I've sat on the line with TIC waiting to speak to a consultant for 20 minutes to no avail. The agent from credit insurance Deidre Weir stated that capitec does not do travel insurance, YET I sat with a credit brochure in my hand that clearly stipulated the credit card has travel insurance for up to R5 million. Is this the service you render? Just to get clients to take the product but no one in this place actually has knowledge of what the hell the t's and c's are! I am extremely annoyed! I will not be banking with you'll much longer!