No show Forex department

I have struggling now for a week and a half to get Capitec to pay my funds to me. Their forex department is useless. Send them a few mails over the past 8 days. No response. Phoned, but feels like I am phoning a government department. After holding more than 5 minutes I hang up. I completed the forms as required by law, but they just ignore me. Can you please pay the money into my account or return it to sender? I will rather channel the money to my FNB account. At least FNB are setup to handle all transactions types.