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Vinolia N
1 reviews | Active since Oct 2016
03 Jul 2023, 15:47
No settlement discount on access facility
My name is Vinolia
I have an access facility with Capitec and my account is in arrears and i requested that they assist me with reducing my monthly installment for 3 months cause I can't afford . The bank is saying they don't have settlement discount for an account amounting to R266k and I want to settle the account and close it am trying as a customer with a bank that is not willing to meet me half way .all the bank give their customer settlement discount but not this one . Go in my account saving and see the type of customer I am am glad cause I am moving my banking to another bank .if this is how you treat your loyal customers
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Replies (2)
Capitec Bank's replyOfficial
03 Jul 2023, 21:57Good day Vinolia
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jul 2023, 21:57
Official
Good day Vinolia
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
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Vinolia N's updateReviewer Update
07 Jul 2023, 11:16This is not resolved ,the complaints consultant said she will give me a settlement discount then I get a settlement letter with the same amount on the current closing balance were is the discount????
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Vinolia N's update07 Jul 2023, 11:16
Reviewer Update
This is not resolved ,the complaints consultant said she will give me a settlement discount then I get a settlement letter with the same amount on the current closing balance were is the discount????