1 reviews | Active since Aug 2014
No Service - Really a poor bank this
<p>So I app**** for a loan, guess what 2 days later when I follow up on what's happening, nothing yet!!! They are running a backlog ... now I have to wait because they can not handle the pressure!! Who is the management here that's supposed to MANAGE their team and see that everyone actually are capable of handling the pressure and then actually working when they are required to do so?? The consultant doesn't even have the decency to call me back. Welcome to South Africa, the banks and specifically this one lacks just as much on service delivery as the leaders of this country... Pathetic</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
So after failing verification - WHO THE HELL REMEMBERS STUFF FROM 11 YEARS AGO?????
I went to the Strand Branch to do an application. Being there for almost half an hour with a consultant running up and down, not knowing what to do, her damn scanner doesn't wor**** *** Capitec?? Absolutely a disgrace.
What type of people do you employ? Matthew Muller with absolutely POOR customer service s****s, lying to his clients, because he has NO control over his work and then Mamela (might get her name wrong) who must ask someone else everytime the computer gives a new question and then her tools not working!!
PATHETIC not to say the least
So after failing verification - WHO THE HELL REMEMBERS STUFF FROM 11 YEARS AGO?????
I went to the Strand Branch to do an application. Being there for almost half an hour with a consultant running up and down, not knowing what to do, her damn scanner doesn't wor**** *** Capitec?? Absolutely a disgrace.
What type of people do you employ? Matthew Muller with absolutely POOR customer service s****s, lying to his clients, because he has NO control over his work and then Mamela (might get her name wrong) who must ask someone else everytime the computer gives a new question and then her tools not working!!
PATHETIC not to say the least
So, I really want to thank Adre from Somerset West Vineyard branch for her FANTASTIC assistance. So much positive energy, friendly, efficient, thorough.... This is the service you would expect from a bank!!
THANK YOU ADRE and Someset West Branch, please keep up the good work, I really was in a position where I thought there was no more hope in this world, but you kind of changed my mind.
(I wanted to do this on a separate review, but couldn't, will have to wait a few days)
May you be blessed Adre and keep up your positive energy, it's AWESOMENESS!!! :) It only takes one person with the right attitude to make a difference and you have that.
So, I really want to thank Adre from Somerset West Vineyard branch for her FANTASTIC assistance. So much positive energy, friendly, efficient, thorough.... This is the service you would expect from a bank!!
THANK YOU ADRE and Someset West Branch, please keep up the good work, I really was in a position where I thought there was no more hope in this world, but you kind of changed my mind.
(I wanted to do this on a separate review, but couldn't, will have to wait a few days)
May you be blessed Adre and keep up your positive energy, it's AWESOMENESS!!! :) It only takes one person with the right attitude to make a difference and you have that.
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Adre, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Adre, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank