GC
Guido C
1 reviews | Active since Jun 2011
15 Feb 2023, 16:55
NO service is still BAD SERVICE
After 3 attempts and holding the line(PAID) for more than 10 minutes I not even spoke to a consultant. It was a simple enough query,:" What are your bank charges on a specific transaction. The first consultant no I need to put you thru to this department. Holding the line for more than 8 min, no ringing nothing. Second time same thing but when put thru,I was on a fax line!!! 3rd time I was put thru and after several minutes, "Sorry here is the direct line" Needless to say That number was never answered. HOWEVER, Capitec had the audacity to send a sms "the query successful completed" My R200.000-00 will be transferred a.s.a.p!!
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
15 Feb 2023, 17:16 Good day Guido
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Feb 2023, 17:16
Official
Good day Guido
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
GC
Guido C's updateReviewer Update
18 Feb 2023, 16:37Your service is really pathetic!!
I wanted to make a international payment , but that is also not possible with your bank. so I phone again, hold for minutes again, and are put thru a department that is closed!!!
So the limited banking with Capitec is also only possible when it suits you and your employees are by chance at work and know what they doing. And this in my opinion is 98% not the case!
Thanks for a ****ty service, or shall I say NO SERVICE at all, again!!
I wanted to make a international payment , but that is also not possible with your bank. so I phone again, hold for minutes again, and are put thru a department that is closed!!!
So the limited banking with Capitec is also only possible when it suits you and your employees are by chance at work and know what they doing. And this in my opinion is 98% not the case!
Thanks for a ****ty service, or shall I say NO SERVICE at all, again!!
GC
Guido C's update18 Feb 2023, 16:37
Reviewer Update
Your service is really pathetic!!
I wanted to make a international payment , but that is also not possible with your bank. so I phone again, hold for minutes again, and are put thru a department that is closed!!!
So the limited banking with Capitec is also only possible when it suits you and your employees are by chance at work and know what they doing. And this in my opinion is 98% not the case!
Thanks for a ****ty service, or shall I say NO SERVICE at all, again!!
I wanted to make a international payment , but that is also not possible with your bank. so I phone again, hold for minutes again, and are put thru a department that is closed!!!
So the limited banking with Capitec is also only possible when it suits you and your employees are by chance at work and know what they doing. And this in my opinion is 98% not the case!
Thanks for a ****ty service, or shall I say NO SERVICE at all, again!!