NO SERVICE in Capitec ***** Case.

There should be an option for zero stars! On the 3rd July, I was ****med through Capitec Bank. I have banked with Capitec for 10 years and used the account purely for savings. Through the ****, I lost just about all my savings. I reported the incident immediately and opened a case with SAPS. Capitec promises you feedback within 14-21 days of reporting your incident. After waiting patiently for 21 days, with one word of feedback via phone, email or even an SMS, I started calling the customer service centre daily. Every phone call started with the same questions such as if I had opened a SAPS case and if I had sent my affidavit. I was advised that less than half of my money had been recovered and investigations were on going. From day 25-30, after every call I was promised a call back from the customer service agent which I never received. I went into my local branch multiple times and they too were not able to assist me. Eventually, at day 47 after my incident, still without one word of feedback, I paid my branch another visit in desperation. I was promised a call back which I have now received at day 49. The outcome is I will be refunded what was recovered (Less than half what was ******) and its in essence my own fault as the *****ulent transactions were approved by my cell phone so there is nothing they can do to help me. All this after 49 days of anxiety waiting for answers to an investigation. At this point, I would like to add that the ********s who ****med me knew ALL my personal details. Not once did I give out my pin or ID number. They knew every transaction in my account and my exact balances. They knew the last transactions dont through the account. Unless this is an inside job, I fear how weak Capitec security must be for this kind of breach! At the end of the call, I was advised to contact the banking ombudsman if I was unsatisfied with the outcome and they went as far as to SMS me all the details for the Ombudsman. I feel violated by this bank and very unfairly treated. My family have already closed their accounts at Capitec and I would advise anyone to avoid this bank AT ALL COSTS!!! It all goes well until there is any issue....then you are on your own and GOOD LUCK!