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Hein H
1 reviews | Active since Oct 2012
31 Jul 2023, 07:39
No service from Capitec Forex dept.
No one ever replies to mails at Capitec Bank. I have an issue with Forex payments. It has been dragging on for weeks now. All required documentation is sent to Capitec, yet NO ONE responds to mails. I have sent 5 follow up mails. Yet, no answer!
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Replies (2)
Capitec Bank's replyOfficial
31 Jul 2023, 09:41 Good day Hein
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Jul 2023, 09:41
Official
Good day Hein
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Hein H's updateReviewer Update
31 Jul 2023, 12:21I have escalated the case to the Bank Ombudsman. Your staff member called me to inform me that the Forex Dept is understaffed! Hence the delay. Amateurs!
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Hein H's update31 Jul 2023, 12:21
Reviewer Update
I have escalated the case to the Bank Ombudsman. Your staff member called me to inform me that the Forex Dept is understaffed! Hence the delay. Amateurs!