No service from Capitec Business

I have been trying to get through to Capitec Business for more than an hour now already but it just seems like you stay waiting in the que forever. It's sad thinking that this is their usiness Support Line but has no care in the world about their customers. I call their normal Call Centre and explain my issue with all this waiting and guess what, they place me on hold only to transfer me through to the same IVR I was just sitting in for an hour. I then call call back and explain to tye next about what just transpired now with their colleague and guess what, wait for it.....they transfer me again to the same IVR. This is beyond ridiculous. Almost at the end of hour no 2 and still no joy in getting any assistance. Has the service gotten this bad at Capitec. JEEPEERS