No service from Capitec Bank

*** 4509 - It is almost two weeks ago that I app**** for a small increase in my credit card limit - to date it would seem that nothing has been done despite my having sent all the documentation required. the consultant, Busiswa Somlenze keeps saying that she tries to call my cell but it goes to voicemail. Alternative contact number given no response and why then can you not communicate via email. This is really atrocious service. and I will never move my other accounts to you.