No service for 2 months!!!!

For 2 months now I have been trying to get Debt Rescue cancelled. With a lot of up and down. Phone calls and emails. And still no luck. Capitec is just useless and pathetic with no staff really knowing what to do. I am trying to cancel Debt Rescue and return to pay Capitec by myself again. ( I am offering to pay) But Capitec cant help. I have requested that we discuss a monthly amount that I have to pay. Bit apperently Capitec cannot do this until everything has been paid of.... (Not sure how stupid this is) I have too many emails send, with almost no responses or stupidity responses. And still I have not resolved anything. Capitec wants the Debt rescue flag to be removed before we discuss an amount. Debt Rescue does not want to remove the flag until all Debt is paid up. I am trying to just pay and clear my name faster but useless cant help in anyway.

I have been to a branch no for too many times and all they also do, is just send an email and still do not get feedback.

HOW DO I RESOLVE THIS????????