No service even Headoffice

I have never Bank with a bank that has 2 different Data base , I have amount of money that I can't use that was hanging since the 01/05/2018 which they claim it was reversed and an sms was sent , which I never received , What Head office is seing and the Branch is different , Now its difficult for me to get my money because no one can help me to recover my Money

This is ridiculous to Bank with Such a Bank