No Service Delivery from Capitec Bank

We are seriously disappointed by the lack of response received from Capitec. This matter was reported to the deceased estate department on the 31 August 2022.

Required documents was against requested however it was already sent to the relevant department on the 31 August 2022, this is extremely unprofessional, we require bank statements up till date of death and certificate of balances on the deceased accounts URGENTLY on this matter. Despite numerous follow up emails sent to @Contact Centre (Business Support Centre) we have till date not received any feedback. This lack of response is prohibiting us from executing our duties as Executors and directly affects our service delivery to our client and our obligations to the Master of the High Court.