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HJ
Heloise J

1 reviews | Active since Mar 2021

26 Mar 2021, 10:42

No Service

On Friday the 12th March 2021, I logged into my Capitec banking app and noticed that my savings account did not appear on the profile, I then contacted Capitec bank regarding this matter and they advised me that this account was frozen. I then contacted my attorney, who also followed up with Capitec regarding this matter numerous times. I again contacted Capitec on Thursday the 25th March 2021 and according to the consultant that answered the call she was not allowed to answer any of my questions even though I am the account holder, and provided me with a call reference number and email address to which I could send my queries. After two weeks we have still had no response other than an email stating ‘we will revert, matter escalated to our legal department’ on the 16th March 2021. To date nothing further.

0
Replies (4)
Capitec Bank
Capitec Bank's reply26 Mar 2021, 11:01
Official
Good day Heloise

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

HJ
Heloise J's update27 Mar 2021, 14:23
Reviewer Update
Still awaiting for the call!


Good day,



Sorry, I was busy on a call when you tried to contact me.

I called back on your number below, as per screen shot attached, no answer.



Please contact me after 15:00 today on ***.



Regards,

Jag Electrical Services.



Jag Garage Doors & Gates.

Tel: Pending.

E-mail: ***

Website: www.jagelectrical.co.za

From: Complaint Management (Business Support Centre) <***>
Sent: Friday, 26 March 2021 11:33
To: ***
Cc: Complaint Management (Business Support Centre) <***>
Subject: Incident# ***5



Good day Mr Jooste



I refer to your complaint raised via Hellopeter and thank you for providing us with an opportunity to look into the matter.



We are trying to contact you to gather urgent information, so that we can assist you regarding your complaint, ***. However, we have been unable to reach you on the contact number we have listed ***.



Kindly contact us back, Complaint Management ***or provide us with an alternative contact number so that we can reach you. Please include the most convenient time to reach you (note that our Complaints Management Team's usual operational times are 08:00am until 17:00pm on Mondays through Fridays - closed on weekends and public holidays).



We look forward to hear from you soon



Kind Regards,



Meesha Vanmari
Complaint Management Officer
Complaint Management

T +***9 F +***2
GPS 33°54’3.7” S 18°37’27.1” E

BSE Building, 89 Voortrekker Road, Bellville 7535

PO Box 12451, Die Boord, Stellenbosch 7613
capitecbank.co.za






HJ
Heloise J's update30 Mar 2021, 08:48
Reviewer Update
Good morning Peet, Capitec Bank contacted Gerhard this morning, the lady from Capitec confirmed that she would reply via email which I am still waiting for.Please see notes below:
  1. According to her, soft block without court order is allowed but can only be for 48hours.
  2. I mentioned to her that the past Friday the account was already blocked for 2 weeks.
  3. As mentioned above she would provide feedback via email and I would also receive an email from the forensics department today still.
  4. I also mentioned to her that the savings account is not showing on my profile and she could not give me an answer.

Still waiting!!
HJ
Heloise J's update30 Mar 2021, 20:33
Reviewer Update

Capitec Bank contacted me the morning of the 29/03/2021, the lady from Capitec confirmed that she would reply via email which I am still waiting for.Please see notes below:
  1. According to her, soft block without court order is allowed but can only be for 48hours.
  2. I mentioned to her that the past Friday the account was already blocked for 2 weeks.
  3. As mentioned above she would provide feedback via email and I would also receive an email from the forensics department todaystill.
  4. I also mentioned to her that the savings account is not showing on my profile and she could not give me an answer.

Still waiting!! Poor service. Must I go the the Tygerberg?