NO SERVICE AVAILABLE TO CUSTOMERS VIA TELEPHONE

I phoned Capitec last week, to enquire why I couldn't do online shopping. I was informed that it is a service which has to be activated. I was stunned, as with all the other banks that I have dealt with it was automatically included. Upon my request to activate it, I was told to go into the branch to do this. I rushed to the branch on Thursday, and the lady was very helpful and activated my service. No, not activated - app**** for it. Yet again I had to wait 24 hours before I could activate it on my side on the internet. Ok, so I waited, and on Friday after receiving my code and after the 24 hours had passed, I went onto the internet. It didn't want to register me, so I tried a couple of times more. Oh my gosh and there my account was blocked!! I phoned the customer care line as the screen said and the lady passed the buck to me, telling me that I should have phoned in before I attempted it so many times. Helloooo, I use a cell phone and my airtime is limited. She said she could send it for unblocking. Run out of airtime and phoned today just to be told that unfortunately I have to go into the branch again!! Why does the screen tell me to phone when they cannot help me?