No service at Capitec

On Thursday afternoon I saw 5 unauthorized transactions from my credit card. I immediately reported it to Capitec and they advised I stop my card. They promised swift feedback regarding the transactions - still not a single word from them. When I reported the issue, the money was still in my account. Six days later, the money is no longer available and still no feedback. Capitec is not even able to tell me how long it is going to take and whether they actually are working on getting the transactions reversed.