MF
Mariam F
1 reviews | Active since Feb 2012
22 Oct 2024, 12:49
NO SERVICE AT ALL
I was advised that my loan has prescribed. I have been emailing Capitec enquiries, been to the branch even called every second day but no one is respond to my requests. You cannot withhold the letter. PLEASE URGENTLY DEAL WITH THIS OR I WILL HAVE TO ESCALATE THE MATTER TO THE OBSSA
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Replies (2)
Capitec Bank's replyOfficial
22 Oct 2024, 14:09Hi Mariam, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply22 Oct 2024, 14:09
Official
Hi Mariam, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
MF
Mariam F's updateReviewer Update
22 Oct 2024, 14:15Thank you for the response. I hope the agent will assist me with the letter I require and don't send me from pillar to post, as I've been experiencing the past two weeks.
MF
Mariam F's update22 Oct 2024, 14:15
Reviewer Update
Thank you for the response. I hope the agent will assist me with the letter I require and don't send me from pillar to post, as I've been experiencing the past two weeks.