No Service After Hour

After waiting for an hour to get assistance, I tell the consultant or branch manager that my lunch hour is finished and I cant stay any longer, he asked me what must he do? I mean after an hour I'm expecting the branch manager to know what to do when an irritated client approaches, he then tells some of his staff member are on lunch, and there's is nothing he can do. There where apparent emergencies going on in the branch.<br> <br> I am not happy and I hope I get a responce on this ASAP.<br> THANK YOU,