JL
Jenene L
1 reviews | Active since Jan 2014
24 Oct 2022, 13:19
No Service
I tried to deposit money into my Capitec account over the weekend, the ATM could not process my transaction nor did it give back my money. Its been 3 days and they haven't as yet resolved my issue.
The same thing happened to me at a Standard bank ATM, it was resolved within a few hours.
Need i say more??
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Replies (2)
Capitec Bank's replyOfficial
24 Oct 2022, 13:22Good day Andre
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply24 Oct 2022, 13:22
Official
Good day Andre
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
JL
Jenene L's updateReviewer Update
25 Oct 2022, 14:14Received a mail just now advising that my query should be resolved "latest" 07/11/2022???
Two weeks?? Really? No sense of urgency!!!! What am i suppose to tell my creditors?
Two weeks?? Really? No sense of urgency!!!! What am i suppose to tell my creditors?
JL
Jenene L's update25 Oct 2022, 14:14
Reviewer Update
Received a mail just now advising that my query should be resolved "latest" 07/11/2022???
Two weeks?? Really? No sense of urgency!!!! What am i suppose to tell my creditors?
Two weeks?? Really? No sense of urgency!!!! What am i suppose to tell my creditors?