No service

<p>1st I got a junk itc profile due to me arranging to pay more to offset the loan amount in a shorter time period( to save on interest), I then reverted back to the initial agreement and my ITC was flagged as term extended where I was in actual fact paying my term in a shorter time period, the branch treated me like a dog on pushed me from pillar to post, firstly they made a promise they will resolve it, Capitec collections later advice they will not assist me i am on my own</p> <p>2nd I called 2 weeks back to inquire about the amount I have paid towards the loan, the woman on the phone was unable to assist me, I then questioned why am I paying a monthly service fee if the bank can’t offer me any service ? the matter was escalated to a superior who never called me, today I followed up everyone was still in a meeting and I received no call back</p> <p> </p> <p>The bank does not live up to “transparent simplified banking” as no one is able to assist me on a request as humble as : how much have I paid to the loan how much have I paid for interest and how much has been paid for the so called service</p>