No Service

Purchased Prepaid electricity early hours of Saturday morning through Capitec banking app because ABSA app was down for maintenance. Capitec send me a token which does not work in my meter. I noticed something was strange as the amount of units I was supp**** was incorrect.(A lot cheaper than rate in East London) I then bought more Electricity through FNB app and it worked perfectly. I contact customer support and they tell me there is nothing they can do for me. I don't even know what province the electricity token they provided with is, as BCMM rates are nowhere near as cheap as ones provided on the slip.