No Service

I went to capitec bank to open an account. I went to the police station to get an affidavit and to the municipality to provide me with the proof of residence which I was told was not what the bank wants. finally I have decided to use my Johannesburg address but they found fault with my ID book as it fell in the water. I went to home affairs office to find out if my ID Book is still valid as I was told it was not valid. sad to say I was easily helped by the bank next to capitec and the service of nedbank is 20 times better as the consultant new what he is doing. What is sad is that it seems that Capitec does not train staff enough to make inform decisions. and management is chosen to fulfil BBBEEE.