SW
Sandra W
1 reviews | Active since Sept 2015
04 Sept 2015, 17:51
No Service
Received disturbing query from Gilroy Hansen. Attempted to return call. Spent more than an hour and a multitude of phone calls without success.Calls repeatedly transferred to wrong departments. Everybody in managerial positions, including CEO Mr Gerie Fourie had left early on Friday afternoon.
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Capitec Bank's replyOfficial
07 Sept 2015, 08:35Hello SandyvW,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply07 Sept 2015, 08:35
Official
Hello SandyvW,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank