No service

I logged an issue (Money ****** from my account) with Capitec I am being helped by Thurston Jacobs We are going back and forth with the issue because he sends emails and I reply with questions There is no direct line to call him on so keep having to go via call center and sing the song all over again CAPITEC SHOULD PRIORITIZE ESPECIALLY WHERE MONEY WAS SO EASILY ****** FROM A CAPITEC ACCOUNT CARD HOLDER