No Serice_Capitec International Transfer/Forex Department

Actually 0 starts for 0 service. So let's see if this will get their attention so that someone at Capitec can tend to my issue. I currently live abroad, I made international transfer on 30 March and immediately sent an email informing the International Transfer/Forex department of the incoming transaction. On the 1st of April, I received an e-mail that someone will be in contact with me via phone (I provided my new number with country code). However, no one contacted me. On the 2nd of April I sent another e-mail inquiring about this, I did not receive a response. And again on the 3rd of April I sent another mail, I was told that someone had tried to call me but I did not answer. I did not have any missed/blocked calls, I even let my parents call me from South Africa to make sure that my phone and sim are accepting international calls - which it did. So I sent them another e-mail informing them about this and asked them to phone again, and again they said that the same issue occurred. So I asked them to double check the number, the country code and whether THEY are able to make international calls as I don't seem to have a problem on my side. I had no response to this mail. I have sent another 3 mails since then as well as an e-mail to their customer service department so that someone could assist me, but I have had no response. I even mailed them to tell them that they should reject the international transfer just so that I can get my money back. Once again, no response. It has now been 10 days, my money is nowhere to be found and Capitec is (what feels like) ignoring me. So yes, I will definitely not be using your services again. I have been a loyal client for almost 7 years. Not anymore, thank you.