JS
Johan S
1 reviews | Active since Oct 2025
17 Oct 2025, 08:01
No Sercvice at all. Pathetic
Client Care Department and ***** Investigation Department unresponsive and not helpful. I submitted a Card dispute on 03 August 2025 at the Tygervalley branch. Ref number *** Incident# ***. Everytime I enquire, you come up with vague answers. A guy from your ***** dept, Shane, sent me a message and said he will come back to me. He never did. Pathetic. The Client service sucks!
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Replies (2)
Capitec Bank's replyOfficial
17 Oct 2025, 08:36Good day Johan
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Oct 2025, 08:36
Official
Good day Johan
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
28 Oct 2025, 13:59Hello Johan
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity. Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity. Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank
Capitec Bank's reply28 Oct 2025, 13:59
Official
Hello Johan
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity. Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank
We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity. Once again, we sincerely apologise for any inconvenience the matter may have caused you.
Kind regards
Capitec Bank