No Sense of urgency & Planning to assist useless

the bank failed to inform me that their server is not working this will affect my payments, as my staff are striking due to not receiving their wages. to mitigate i had to pay 40 000 in cash to avoid losing my contract with my client . to make thing worst chane Wendels was no help the agent who supposed to be at my service, as she spoke with no care or empathy to deal with customer in stress , All broke loose after i request her to send me a letter to provide to my client to show i have paid my employees the bank was having an issue with their serve now . she said me an email stating that the money is going to be released without no mention of the major set back which is server that is down. poor poor customer service!!!!!! this is bad for small business . my expectation was service with care , bank to understand i might lose contract as i am not keeping the end of the agreement with my client after 6 years of growing my business with capitec i do not believe they are killing my business through poor service with Bulk Payment system -Salary