No sense of Urgency

On the 11th of March I contacted Capitec Bank on their website regarding my card. I explained that I only noticed that I was issued a card without expiry date when I wanted to make an online payment. So I requested an expiry date for my card, Ashendran Naidoo rep**** and told me they don't keep expiry dates on their system so I would need to go to the branch for the new card. I explained that I don't live close to town and the branch is in town. Further more I explained that I needed to make that payment the same day.

Ash still told me to go to the branch and they would refund the replacement fee. On the 13th of March I went to the branch in Kuruman and the consultant that was helping me saw that indeed the card was issued without expiry date and proceeded to issue me a new card with both the card number and expiry date. I then sent Ash Naidoo an email stating that the card was replaced and they should refund me back to my original available balance. Ash rep**** that the matter is escalated to the relevant department and feedback would follow.

I waited on Friday and the refund was still not paid, waited again on Saturday and still no refund no feedback so I sent Ash an email stating I still don't have my refund. Still no feedback to date. Capitec inconvenienced me by issuing a card without expiry date and they don't seem to care. I am already late with payment which it was for my business registration, They have no sense of urgency. I am very disappointed with their service.