OU
Obviously U

1 reviews | Active since Jan 2022

28 Oct 2024, 12:17

No Selfie

If i could give a worse rating I sincerely would. I have taken this nonsense up with Capitec already, but obviously they don't care.

So here's my complaint: I just want to use my bank as a bank. Your security features should not impede my banking or my privacy. I do not want to take selfies so I can pay my bills. If it is absolutely necessary for some people to have such a ridiculous feature, then at least give me the option to switch it off. Anyway, if and when they put a gun to your head it really doesn't matter what nonsense security features you have

0
Replies (1)
Capitec Bank
Capitec Bank's reply28 Oct 2024, 13:15
Official
Good day Obviously U. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,