PN
Penny N

1 reviews | Active since Aug 2021

04 Apr 2022, 16:51

No security, no solutions. Pathetic

#***3#

My wife didn't receive a phone nor a message from anyone asking her for her personal information. That you can prove very well if you really did put efforts in your investigation. Imagine realizing that you have only 3r in your account after working the whole month and not even a good enough reason from the bank to explain how it happened. How can they say it's the client's fault when the client has her phone and card with her during all of this. Capitec security is BS and I am gonna by all means make sure that everyone close to me and everyone close to them is aware of this.

They blame clients for their own security gaps.

If you are banking with capitec beware of this.

You don't even get ****** in the streets or being threatened on the phone about someone trying to make a swim swap, now it's just as easy. You have your phone and your card doing your own thing while your bank account get cleaned. It seems like an inside job and capitec is trying to protect employees and the brand by blaming clients. Think about this before considering them. You might go to work for the whole month, get paid and later getting ****** in your own comfort.

It's true what people say, capitec is getting dangerous and careless by day knowing that their target market don't complain. They target the low class so they do not have to deal with the real issues. They tell clients to go to the Ombudsman knowing very well it might take a year before the case is resolved. Beware.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Apr 2022, 16:55
Official
Good day  Penny

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank