No security for clients

On Friday the 3rd May at 22:52 R850 was withdrawn from my account while I was asleep at home in Cape Town. When I saw the notification in the morning and confirmed on the app I called the call centre and closed the account. I then went to make another card at the bank and paid the R55 card fee. My case was then referred to the ***** department and was told I would get feedback in 8 working days. A few days later Mpumelelo called and informed me that he was investigating the case and confirmed that the money was indeed withdrawn in Johannesburg but my money would not be refunded as it was without a doubt my card used. Nevermind the fact that the card was in the car the entire time. This is by far the worst possible service to give a loyal customer. I am going to close my account with the bank and convince everyone else I that uses the bank to do the same as their money is not safe just as mine wasn't.