No Security at all at Capitec Bank

Before I complain you need to her he full story.

On 5/1/23 I placed an order online with KFC. At check out I chose my card as I always do and it kept jumping back to check out, so I tried again, a view time and kept jumping back as if I must still order. Eventually started getting error messages to try again later. Then I when to my banking and saw that the to my order went off 4 time and all the error charges without me even approving any transactions.

The very next day I phoned Capitec Bank's call center. I explained the situation to the call center agent and all she said to me was. I am so sorry this happened to you, but unfortunately there is not much she can do for me, once I put my banking details in some of the websites, they can take your money. I said to her, but what about the approval message from the bank as I always first need to log into my app and approve the transaction or put in the security details at the back of my card. she said to me 'NOT ALWAYS". then said I need to get a letter from KFC Online for them to cancel the transactions as the did not go through yet.

So basically she said to me, that Capitec Bank Offers no proper security for their customers at all.

About R1000 gone and I must now hope within 7 to 14 days I get my mony back from KFC.