No security and no assistance

Good day

I know I have missed your calls twice now however I need this sorted out please. I have attached screenshots from my what's app correspondence with Africa mobile. They told me a week ago that they will get back to me but nothing yet. I am not working and have two kids and that R385 might not be alot to others but to me it is. I am disgusted by how people can get away with doing these things and me in turn having to run around everyday trying to get hold of my bank as well as Africa mobile. I need assistance today! I am sure that this can be reversed on your side as I have had a similar situation two years ago where a company deducted R90 each month via a Debi check I haven't approved. Somehow capitec managed to reverse what they could. Please I don't even have funds to call in and speak to a consultant and for me to wait for assistance for over a week now is ridiculous. I try to communicate with you guys via what's app and all I get is the incident update that was logged 29th February. I need this sorted today because as a unemployed mother I need that money back in my account and also I do not want this to happen again next month so please get back to me