no safe guard of our money

on the 02 of November 10:17am, sent my boyfriend to withdraw money from my account, seeing that it was month end he used a nedbank atm. To his surprise the slip from the atm had an error saying institution not available , he then made me aware , only to find out someone withdrew all my money from my account. went to capitec , told i must wait for 30 days , wich is impossimble in my situation , cant go to work ,cant do anything please advise.