NM
Noluthando M
1 reviews | Active since Aug 2023
21 Aug 2023, 17:41
No reversal for payments made
How does a bank not reverse payment... Out of all the South African banks Capitec is da only bank that cannot reverse payments
Just got ****med R87000 and all they said was they cannot help cos they do do reversals on instant payments
No help received. What type of bank have we gotten our selves registered with
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
23 Aug 2023, 07:17Good day Noluthando
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Aug 2023, 07:17
Official
Good day Noluthando
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NM
Noluthando M's updateReviewer Update
23 Aug 2023, 08:50Thank you for the reply Capitec, but your bank is pretty messed up for not assisting customers in time of need
I was desperate , walked in your branch with police officers but the gentle man at the door told me to go to FNB and ask for help , that it is out of their hands and there is nothing they as Capitec can do
Mind you this is not the first time Capitec does this
What i want to know is:
WHERE AND HOW DOES CAPITEC TELL THEIR CUSTOMERS THAT IN A CASE WHERE YOU DO AN INSTANT PAYMENT ,THAT PAYMENT WILL NOT BE REVERSED BY YOU GUYS.
Spoke to a consultant that called me yesterday and she said you write this on the agreement form of some sort when opening the account... THAT IS A LIE , because all customers can attest that when opening an account at Capitec there is no form given to you to sign, the agreement is on the consultants screen, they do not show you that screen , you only enter your finger print as a signature and that is it , where do we see such , cos if i knew this would\d happen , i surely wouldn't have , BUT I JUST THOUGHT THEY WOULD ASSIST IN MY TIME OF NEED AS I HAVE BEEN A CUSTOMER FOR A LONG TIME
I was desperate , walked in your branch with police officers but the gentle man at the door told me to go to FNB and ask for help , that it is out of their hands and there is nothing they as Capitec can do
Mind you this is not the first time Capitec does this
What i want to know is:
WHERE AND HOW DOES CAPITEC TELL THEIR CUSTOMERS THAT IN A CASE WHERE YOU DO AN INSTANT PAYMENT ,THAT PAYMENT WILL NOT BE REVERSED BY YOU GUYS.
Spoke to a consultant that called me yesterday and she said you write this on the agreement form of some sort when opening the account... THAT IS A LIE , because all customers can attest that when opening an account at Capitec there is no form given to you to sign, the agreement is on the consultants screen, they do not show you that screen , you only enter your finger print as a signature and that is it , where do we see such , cos if i knew this would\d happen , i surely wouldn't have , BUT I JUST THOUGHT THEY WOULD ASSIST IN MY TIME OF NEED AS I HAVE BEEN A CUSTOMER FOR A LONG TIME
NM
Noluthando M's update23 Aug 2023, 08:50
Reviewer Update
Thank you for the reply Capitec, but your bank is pretty messed up for not assisting customers in time of need
I was desperate , walked in your branch with police officers but the gentle man at the door told me to go to FNB and ask for help , that it is out of their hands and there is nothing they as Capitec can do
Mind you this is not the first time Capitec does this
What i want to know is:
WHERE AND HOW DOES CAPITEC TELL THEIR CUSTOMERS THAT IN A CASE WHERE YOU DO AN INSTANT PAYMENT ,THAT PAYMENT WILL NOT BE REVERSED BY YOU GUYS.
Spoke to a consultant that called me yesterday and she said you write this on the agreement form of some sort when opening the account... THAT IS A LIE , because all customers can attest that when opening an account at Capitec there is no form given to you to sign, the agreement is on the consultants screen, they do not show you that screen , you only enter your finger print as a signature and that is it , where do we see such , cos if i knew this would\d happen , i surely wouldn't have , BUT I JUST THOUGHT THEY WOULD ASSIST IN MY TIME OF NEED AS I HAVE BEEN A CUSTOMER FOR A LONG TIME
I was desperate , walked in your branch with police officers but the gentle man at the door told me to go to FNB and ask for help , that it is out of their hands and there is nothing they as Capitec can do
Mind you this is not the first time Capitec does this
What i want to know is:
WHERE AND HOW DOES CAPITEC TELL THEIR CUSTOMERS THAT IN A CASE WHERE YOU DO AN INSTANT PAYMENT ,THAT PAYMENT WILL NOT BE REVERSED BY YOU GUYS.
Spoke to a consultant that called me yesterday and she said you write this on the agreement form of some sort when opening the account... THAT IS A LIE , because all customers can attest that when opening an account at Capitec there is no form given to you to sign, the agreement is on the consultants screen, they do not show you that screen , you only enter your finger print as a signature and that is it , where do we see such , cos if i knew this would\d happen , i surely wouldn't have , BUT I JUST THOUGHT THEY WOULD ASSIST IN MY TIME OF NEED AS I HAVE BEEN A CUSTOMER FOR A LONG TIME