NO REVERSAL AGAIN

Now this turns into a complaint yesterday i went into Capitec Branch Vereeniging to dispute a transaction a EFT payment i made services not delivered from supplier SAQA The amount R 733 made on the 7th of Feb i was told it will cost R 95 if reversed and it might not be successful wich will cost me R 95 anyway. I didn't have any problem in the past reversing a payment now all of a sudden i will have to wait 7 days i might get the money back or might not what nonsense is this ?