No reversal 0 stars
<p>I accedentally payed 2000 rand into the wrong account. I called the number provided in the sms and after a 20 min conversation they told me that they cannot reverse the funds without the recieving account holders conncent. And can only freeze the money 48 hours. If they to not get hold of the other account holder or he refuses to send the money back to me. It wil be released to him without anything I am able to do about it. Thank you capitec for the worst service I have ever experienced. Moving to another bank after 8 years.</p> <p>Not easy </p>
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
After so much struggling with capitec management and head offices this past weekend Capitec Banks only reply to me is sorry they can't do anything to reverse the money because nobody could get hold of the receiver to get he's permission.
Now my R2000 was released to this guy and he can do with it whatever he wants .....
All other banks let's you do a reversal... I will never again refer someone to Capitec Bank
And I am also leaving Capitec Bank
After so much struggling with capitec management and head offices this past weekend Capitec Banks only reply to me is sorry they can't do anything to reverse the money because nobody could get hold of the receiver to get he's permission.
Now my R2000 was released to this guy and he can do with it whatever he wants .....
All other banks let's you do a reversal... I will never again refer someone to Capitec Bank
And I am also leaving Capitec Bank