No respouse to emails and calls...

Capitec gave my mom contact details to contact their debt collectors and arrange for a settlement. But ever since that day she got those details she has never been able to get hold of those debt collectors. All she needs is someone from that debt collectors to give her a settlement amount/ letter so she can be able to pay the outstanding amount and be cleared on transunion.

Can someone please assist like really this is now so ridiculous the only time we get a response from capitec is if the review is written on this hello Peter platform.