DD
Dolores D
1 reviews | Active since Jan 2018
01 Jul 2020, 15:58
No Respose from Capitec. Internet Banking Down
Capitec Internet Banking has not been working since yesterday evening (30 June). I have tried to log in numerous times today 1 July, but just get the same message "Internet Banking is temporarily unavailable We'll be online again soon. Thank you for your patience I have sent three emails to Client "Care" but not no response whatsoever. I have posted on Capitec Facebook, but no response. I need to transfer funds and make payments. What kind of bank is this that can be off line for such a long time and then not even bother to respond to emails from a long time client? This is shocking service.
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Replies (1)Capitec Bank's replyOfficial
02 Jul 2020, 08:50Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jul 2020, 08:50
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
