No responsibility

Greetings, i would like to lay a complaint against Capitec Bank for a lack of service and support where I as a client fell victim to internet *****. On Sunday 28June 2015 i recieved an email from SARS where they informed me that a tax return was payed to me, there was a link i had to click on to confirm this payment. However upon clicking on this link funds was ********ly removed from my account. I immediately contacted the bank informing them about this. They told me that the forensic department would have to conduct an investigation regarding this matter. To date i have not recieved any feed back from the bank or the forensic department regarding this matter. Iam not satisfied by the fact that i lost so much money that i entrusted with this financial institution and they are not communicating with me as the client. I called on numerous occasions requesting that the forensic agent call me however this call was not forthcoming. I feel let down by Capitec bank with whom i've banked for 10years.