No responses! Horrible service

Item: Capitec Bank
Rating: 1
Author: Monique F

I did an international transfer a week ago as I am not in South Africa. I have been emailing and getting in contact with Capitec on all platforms including social media and have not received a response yet. I regret not moving to another bank for all my international transfers. THIS IS THE WORST BANK TO DO INTERNATIONAL TRANSFERS WITH. YOUR FOREX DEPARTMENT DOES NOT RESPOND TO ANY QUERIES AND YOUR RECOVERY DEPARTMENT- Super Useless! I have been banking with Capitec for almost 10 years and it's time for a change. Horrible customer service. Very non chalant.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

07 Dec 2021, 15:35

Good day Monique
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank

Capitec Bank's reply07 Dec 2021, 15:35

Official

Monique F's updateReviewer Update

08 Dec 2021, 10:58

Hi, no one has gotten in contact with me me yet. I have sent email after emails to two different departments and no response!!? This is ridiculous!
My mobile number is +***

Monique F's update08 Dec 2021, 10:58

Reviewer Update

Hi, no one has gotten in contact with me me yet. I have sent email after emails to two different departments and no response!!? This is ridiculous!
My mobile number is +***

Capitec Bank's replyOfficial

18 Feb 2022, 21:36

Hi Monique

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply18 Feb 2022, 21:36

Official