No Response Whatsoever

I received an SMS from Capitec asking me to contact them about an urgent Internationals Transfer.

Firstly; why do I need to contact Capitec? Can you not pick up th phone and call me first?

I proceeded to call Capitec twice, held the line for 20 minutes and was assured by some pathetic recorded message that 'my call would be attended to', yet no one picked up.

I then requested on their website that they call me back; three days later and I'm still waiting for a call. If the matter was so urgent, then why haven't I heard anything back from Capitec? Why do you make your customer services so unreachable to the public? You guys were doing really well as a bank, but you're just turning into another greedy, paper-pushing, South African corporation.