No response to simple request

My account has been handled by debt review. In the beginning of August, I have asked the company that is handling my account to send me the settlement amount.<br> <br> The lady handling my case is Lillani, she has been copying me in the communication to Belinda Engelbrecht and she has not been responsive. I have visited the Capitec branch at the Glen to speed up the process and was told I cannot be assisted since the account is handled by a third party.<br> <br> Can somebody please take five minutes off their very busy schedule to exceed to my request so I can close this bill?<br> <br> I am very agitated about my time being wasted and I certainly do find this service to be appalling, especially when a client wants to pay. <br>